Return Policy

1. If you are unsatisfied with the products you have purchased on Taiwan City Website, you may send it back to us within 7 days of receiving the products. GOODS SOLD OUT ARE NOT REFUNDABLE.

2. Any product returns must be in its original packaging, sealed, unused, have not been consumed and not expired. The product that you returned can only be replaced with another product of equal value from our store.

3. We will cover all return shipping costs if the return is a result of our error. As for other reasons, the customer shall bear all the related costs, including shipping costs for the goods returned.

4. We reserve the rights to reject your product returns if your returns did not meet any of the above terms.

5. Please return your purchase to the following address:

Bandar Taiwan City

Lot 1459, Jalan Muar,

Mk. Tg. Sembrong,

83700 Yong Peng,


6. Please contact us if you are unable to access the Online Return Form.

7. We are always here to help, if you have any questions, please email to Our team will revert accordingly.