Delivery Policy

1. Mal Tai Holdings Sdn Bhd shall use reasonable endeavours to deliver products of acceptable quality to the delivery address specified and keyed in by the customer, but Mal Tai Holdings Sdn Bhd cannot guarantee any firm delivery time and shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Mal Tai Holdings Sdn Bhd.

2. Your order will be delivered to you via the courier service company of our choice. At this juncture, delivery service is only available in West Malaysia and East Malaysia. Delivery charges will be calculated based on the weight of the order received:

Order Received
Delivery Charges
Delivery (Working Days)
West Malaysia
First 3kg
RM 11.50
Subsequent 1kg
RM 1.50
3-5 days
Purchase RM 100 & above
FREE Delivery
East Malaysia (Sabah & Sarawak)
First 1kg
RM 21.60
Subsequent 1kg
RM 14.50
6-12 days

3. No delivery services shall be available on Weekend and Public Holidays. Mal Tai Holdings Sdn Bhd cannot take responsibility for delays due to customs clearance.

4. The customers from Singapore are responsible to pay additional costs such as duties, taxes and customs clearance fees.

5. The customer needs to notify us immediately of any changes to the delivery address and contact number.

6. If delivery is delayed due to the customer’s undue delay or unreasonable refusal to accept delivery or if the customer fails or refuses to collect the products, the order will be deemed void and has no further effect, but the customer shall bear all the relevant cost incurred by Mal Tai Holdings Sdn Bhd (including but not limited to the delivery cost and administrative charges).

7. If the customer is not personally available to accept delivery, a representative may accept delivery on behalf of the customer provided always that the said representative must be over 18 years of age and capable of receiving the delivery. The customer or its representative may be required to produce proof of identity on delivery or collection of products and all deliveries shall be signed off by the customer or its representative on the delivery invoices.

8. Mal Tai Holdings Sdn Bhd reserves the right to withhold delivery of the products to the customer if it has any doubts whatsoever as to the customer's credit worthiness or insufficient identification.

In the event of discrepancies or inconsistencies between the English language version and Chinese version of this Delivery Policy, the English language version shall prevail.